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Israel Military Products

Returns Policy

  • You may return an item sold by IsraelMilitary.com within 14 days of delivery for a refund.
    • Notice of intention to return an item for refund must be made in writing via our Contact Page, before the item is returned. We will supply you with a physical return address.
    • Returns for refund must be made to the address we supply, at your own cost and risk, unless the goods were supplied faulty or damaged.
    • Items returned for refund must be returned undamaged, unworn, and in their original packaging.
    • On receipt of the returned items, we will inspect the items, and credit your account less the original shipping fees. All efforts will be made to credit your
  • account as soon as possible.
  • If your order arrives damaged or defective, kindly notify us by email within 10 days of receipt of order. We will request you to return the item and ship you a replacement at our expense.
  • If you receive an incorrect item, kindly notify us by email within 10 days of receipt. We will request you to return the item and re-ship the correct item at our expense.
  • To exchange an item for a bigger or smaller size, please notify us in advance before shipping back the item for a new size. In such cases the shipping cost for the returned goods will be covered by the customer.
  • In the event you want to change any detail of your order before dispatch, please contact us by e-mail or by phone.
  • • Please note, for items returned for refund, we reserve the right to charge a small restocking fee.
  • You can track your order progress by logging into your Account. Order & Billing History is displayed at the bottom of the page, and your order status will appear in the table.
  • In case your order has not arrived, we request that you wait 30 days from time of order, in order to give a chance to the Mail Authorities. After 30 days please let us know if your order has not arrived.
  • Please see our Liabilities clause for further information.

In case you need further assistance or answers - please feel free to contact us via our web page or by email.


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